My recent order was slightly delayed (just based off an estimated delivery time) but having spoken to Reeti on the online chat portal, I was updated and the order was immediately chased. With the help of Neeti, from customer services, I was able to find exactly the right frames at an unbelievable price.

Check out what 232 people have written so far, and share your own experience. Love this brand. Great service, great designs and value. I just took delivery of my new spectacles and I just wanted to let you know how pleased I am with the new frames.

It goes without saying that next time you have my repeat business, ( I generally buy new every 18-24 months) and I shall shout from the rooftops my appreciation to anyone who will listen! You do lack the basics when it comes to customer service, but whilst I liked the Judd frame I'll spend my money elsewhere.

Neeti went out of her way to return my wallet to me after receiving a call from someone who had found it on the street and then found a Cubitts receipt in my wallet.

never the less left my email, still no response so four hours is a bit of a joke especially when you can answer TrustPilot reviews within the hour.

Cubitts you are just so good! Thank you Neeti!

I was extremely impressed with the service I received from Hari at Jermyn St. Cubits.com scammed for 180.000€ - AVOID.

My glasses had to be sent by post (free delivery to abroad by the way) and got lost by the courier.

A+ quality in materials and sizing. I will recommend Cubitts to everyone I meet.

You have been kind and patient with me. So, I've contacted the customer service and, to replying was Neeti, she was awesome helping me through the whole process: they gave me a complimentary change of lens free of charge with a free delivery too.

Only the latest review will count in the company's TrustScore. Looking forward to seeing you again soon.

Do you expect people to wait four hours in front of a screen for a response? One of my glasses arms came loose and I was unable to tighten it myself, so I sent it back to Cubbits who kindly fixed it free of charge!

The customer service and after care are phenomenal. My Spectacles from Cubitts give me 'Joy' In 'Woolf' i have my type of style, shape and a variety of colours.Giving me that confident 'Iris Apfel' look!Thank you Cubitts and Neeti for all your help and support in giving me exactly what i wanted. They are both of the highest quality and I couldn't be more pleased.

My wife says that Cubitts Eyeware make me look cooler than I actually am. This was my first online purchase of spectacles so I was nervous but it's a very customer friendly site, and I used the try on screen too!!!

Thank you Cubitts! I am happy to be a customer of Cubitts and can sincerely recommend them as your No.1 supplier of spectacles.

More importantly, the company supports wide range of convenient payment methods: credit cards, bank transfers (SEPA included), Rapid Transfer, Sofort, OK Pay, Dotpay, Skrill, and Neteller.

This is an honest true review. The whole process was very easy.

Contacted this company via the online chat, apparently four hours to respond. My spectacles arrived in a really great case along with a very cool Cubitts tote bag, funky lens cloth and tiny screwdriver. Excellent customer service; I used the chat function and the assistant was super-helpful and very efficient in helping me with several different issues. Misha from Cubitts sorted out the problem immediately. Most definitely! Combined with fair prices and I'll be buying from them again. All show and no substance springs to mind. I tend not to comment on customer service, but you have done such an amazing job that you really stand out. I may be old, but I can truly be fashionable thanks to Cubitts. Everyone wore face coverings, hand sanitiser was available, social distancing measures in place and the staff member was cleaning and disinfecting every surface and product (including my purchase).

Great brand.

I have had 3 pairs from them now, and love experimenting with the different frames, colours and styles. Review: Cubitts Spectacles A few months ago, after a couple of years with the same pair, I decided it was time to get new glasses. I couldn't be happier and will for sure continue to increase my Cubitts collection. Customer service was fantastic too, the staff I spoke to were all lovely.

Beautiful designs and best customer service. All our spectacles are handmade in the traditional way. Thank you Cubitts!

Thank you Neeti!

I thought I had to go out and find another pair because the damage looked bad.

After a week, I received my spectacles back again with a free tote bag (in red, that's genius) and news about the brand.

The service is very friendly and helpful and I would recommend Cubitts to everyone. From their high quality, design appealing and affordable glasses through to their EXCELLENT customer service. Excellent customer service; I used the chat function and the assistant was super-helpful and very efficient in helping me with several different issues. Love my new Esquire Judds.

Thank you Misha and Cubitts. I ordered them over the internet and the customer care from Jenni was superb, so pleasant, professional and efficient.

From their high quality, design appealing and affordable glasses through to their EXCELLENT customer service. They had thick, dark frames in quite a rectangular shape, and I felt like they overwhelmed my features. They are both of the highest quality and I couldn't be more pleased.

Great glasses and exceptional customer service. cubitts.co.uk. The order was quickly dispatched and tracked straight to my front door. Can’t recommend highly enough.

Their current designs are on point and they have an easy to use order tracking system. Thanks Cubitts and thanks Misha! Neeti was super helpful and on hand for any of my queries. Their portfolio of frames is second to none and are priced most reasonably. My wife says that Cubitts Eyeware make me look cooler than I actually am.

When I heard that “snap” sound and found out that I had broken my frames, I was incredibly distraught. I found Cubitts by seeing a pair of their frames on a woman that while on y way to London. I've then decided to contact the customer service, they requested pictures and confirmed I could have the frame replaced. My glasses have received lots of positive comments how they stand out and fit my face very well.Also, real value for money and surprisingly cheaper than the brands you'll pay elsewhere.

The craftsmanship and quality is unparalleled. Great service, extremely helpful and friendly staff at the Borough branch. I can definitely recommend the company highly .

The sales person was friendly, knowledgeable and helpful. All rights reserved. Their customer service is exceptional. You were wonderful.

To my surprise, there was and it was less than a new pair of frames. Social distancing adhered to - but most importantly, what lovely, friendly, professional service (that's the Canadians for you, I guess). I tend not to comment on customer service, but you have done such an amazing job that you really stand out. I found Cubitts by seeing a pair of their frames on a woman that while on y way to London.

Thank you Cubitts!

Thank you.

Everyone wore face coverings, hand sanitiser was available, social distancing measures in place and the staff member was cleaning and disinfecting every surface and product (including my purchase). This hasn't changed :).

You have been kind and patient with me.

I found Cubitts by seeing a pair of their frames on a woman at Starbucks. Superb at every step!Friendliness, knowledge and service were all brilliant. Their customer service is always great, from friendly staff who are happy to give an honest opinion to help you choose and who are always patient.

The customer service and after care are phenomenal. I will never, ever pay the inflated price for inferior material designer eyewear again.

!Would thoroughly recommend this service to anyone considering Made to Measure. After a week, I received my spectacles back again with a free tote bag (in red, that's genius) and news about the brand. This was my first online purchase of spectacles so I was nervous but it's a very customer friendly site, and I used the try on screen too!!!

I thoroughly recommend Cubitts. Absolutely delighted with my new specs. We've converted ~33 BTC into Euro in october 2018 and requested a withdrawal to our bank account. This is a great company and every pair of their spectacles are super cool. I LOVE cubbits, the quality of their glasses are great and they always go above and beyond with their 10/10 customer service! I still love the timeless frames. When I found Cubitts, I was excited to find that there were frames that I could afford and not feel guilty on buying. Thank you! Neeti served me like a boss and is the very reason I continually recommend Cubitts and she is also the reason they have me as a lifetime loyal customer.

Contacted this company via the online chat, apparently four hours to respond. Your diligence to help resolve this matter is fully appreciated.

I cannot praise Cubitts enough !!

Thank you.

Combined with fair prices and I'll be buying from them again. My last contact was no exception. I LOVE cubbits, the quality of their glasses are great and they always go above and beyond with their 10/10 customer service!

I bought 3 pairs over the phone (because why not treat yourself at those prices!)

I was pleasantly surprised, that they arrived requiring no adjustment at all; I fully expected to have to make a trip up to Coal Drops Yard to have some tweaks made, but I think they are fine as they are.Please pass on my thanks to the staff at your Coal Drops Yard branch for doing such a great job measuring me up! As soon as I got to the hotel I went to the Cubitts website. Cubitts is wonderful. Exceptional service at the Borough shop today (08/0920).

In the shops as well I highly recommend Cubitts i found myself welcomed and very well assisted. You really get the feeling that you, as a customer, are important to the company. Not only are their glasses all beautifully designed, but I've yet to find customer service from any online business as good as theirs. My glasses came and I love them- the new colour is great and they fit perfect! This is an honest true review. I received my frames today and I am incredibly grateful to you and to Cubitts for fixing my frames for me.

I've then decided to contact the customer service, they requested pictures and confirmed I could have the frame replaced. FANTASTIC quality, beautifully packaged and far and away the best specs I’ve ever had - and I’ve paid three times what these cost me for far less superior glasses. I haven’t had any bad experience with Cubitts. The Virtual Try-on feature is a game changer! I needed replacement spectacles at very short notice and the team were excellent at keeping me posted and prioritising the order through the process.All the communications were super responsive with special thanks to Neeti for keeping me posted. Highly recommend. Thanks you for all your help Cubitts, for helping me to arrange an eyesight test during COVID, to helping me navigate what was possible during lockdown and getting me new specs in difficult times. And, their prices are incredibly competitive.

I thought I had nothing to lose by sending an email to Cubitts asking if there was any way of fixing the frames. I have always rated Cubbits and recommend them to friends. © 2020 Trustpilot, Inc. All rights reserved. These are 100%, with you all the way human beings. It's always a pleasure being a customer of yours.

The order was quickly dispatched and tracked straight to my front door.