One in five people from the north-west and inner west of Sydney were "partly to very dissatisfied" with bus punctuality, according to the latest Transport for NSW passenger survey conducted in November 2017. You can complete our feedback form online HERE. Aim to resolve your enquiry during the call. Provide accurate, relevant and timely information. You can submit a complaint or provide feedback by using one of the following methods: Via the online feedback form; Email info@service.nsw.gov.au; Phone 13 77 88; In person at any Service NSW Service Centre; Write to: Customer Resolution Coordinator GPO Box 7057 Sydney NSW 2001; Complaints about our services The Project team and the Community Complaints Mediator will then meet with you to discuss the outcomes of the initial report, and advise if any additional actions can be pursued to resolve your complaint. Sydney's least reliable buses have been revealed by real-time bus data showing more than 600 services ran late daily during peak hour over two weeks in the past month. Sydney's tardiest bus is the 370 from Leichhardt through Newtown to Coogee. Suite 2 Level 1, 579 Harris Street © 2020 Access Sydney Community Transport. You can complete our feedback form online HERE. We are committed to responding appropriately to customer complaints and feedback; and to using the insights generated to guide business decisions to improve the products and services we offer. Note: If you have trouble with some functionality in these forms you may be using an outdated browser. If specific advice is required, you should seek this from your own legal representative. providing feedback via 131 500 and 13 OPAL. She was previously a breaking news reporter at The Sydney Morning Herald. This can include business disruption, concerns about utility providers undertaking work on our behalf and other project related concerns or complaints. If the query is more complex, we will respond to you by a return telephone call as soon as possible and within 7 working days. The Community Complaints Mediator will meet with the contractor and Sydney Metro to understand your complaint and the proposed or implemented actions taken to date to resolve your complaint. A REPORT by the NSW Auditor General has revealed what passengers of the 370 bus have known for years — there are some serious issues when it comes to the punctuality of Sydney’s buses.

However, should emails containing offensive contents or contents advocating illegal activities elude our filter, these emails will be forwarded to the NSW Police. The role of the Community Complaints Mediator is to provide an independent party to help resolve complaints about construction issues where a resolution has been unable to be reached by the contractor and the Sydney Metro project team. Commuters wait in hope for buses outside the QVB in Sydney.

If you are a non …

The Department of Planning and Environment has approved the appointment of Christine Marsden as the Sydney Metro Community Complaints Mediator, as being independent from the design and construction personnel. Respond to you within 21 days of receipt. The bus copped more than 500 complaints in the year to June 2016, according to the latest figures obtained by Fairfax Media. Sydney buses are held to a lower standard than those in Melbourne. Call the Police Assistance Line (PAL) on 131 444 to report a crime. Unsolicited advertisements will be deleted. "It's terribly annoying. Be available to serve you between the hours of 8.30am and 4.30pm each working day, Attend to you within 45 minutes if you come into our office without an appointment, Attend to you within 20 minutes of the time of your appointment. Provide your feedback below. During evening peak hour - between 3pm and 7pm - 471 buses or 4.3 per cent of all trips in Sydney were 10 minutes or more late, on average, over 10 weekdays between June 21 and July 4. The Community Complaints Mediator can be contacted during business hours via*: *Calls or emails received outside business hours will be responded to by the Community Complaints Mediator on the next business day. If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service. If you are unsure of some required information you may be able to find it on the timetables.

If your complaint relates to construction and cannot be resolved within an agreed timeframe directly with the contractor it will be automatically escalated to Sydney Metro’s complaints handling management representative. Transport for NSW acknowledges the traditional owners and custodians of the land, and respects Elders past, present and future. Transport for NSW is a public sector agency. Almost 950 people follow its timeliness on a Facebook page called: The Universe Would Cease to Exist if the 370 Bus Arrived on Time. Emails requesting information freely available on our website or through the links provided will get lower priority. Please wear a face mask on public transport. Transport Customer Complaints and Feedback Policy (PDF, 179.49 KB) 2. Transport for NSW acknowledges the traditional owners and custodians of the land, and respects Elders past, present and future. Please check the links provided, which are designed to assist you before you contact us. For enquiries and feedback in relation to specific projects contact the relevant Project Delivery Office General enquiries. Access Sydney Community Transport

The Community Complaints Mediator will then prepare an initial report with recommendations to Sydney Metro to satisfactorily address the complaint, resolve disputes or mitigate against the occurrence of future complaints or disputes. "I catch the 370 bus every day and it's been late every time. NSW Health strongly recommends wearing a face mask.See latest updates. The community is entitled to expect the business of Transport for NSW to be conducted with efficiency, economy, fairness, impartiality and integrity. I am being redirected to a number without actual information just a general enquiry number. Transport for NSW said it closely monitors the network in real time and uses "smart technology to plan bus routes that match customer movements and demand". Alternatively, you can request a form from one of our staff members or write to us. Ms Bell, who created a website using real-time bus data, found 3 per cent of about 5000 buses ran more than 20 minutes late. "We also have a raft of traffic devices – such as diversions, clearways, tidal flow and bus indented bays – that can be rolled out as required to help manage disruption so buses can navigate congested areas," a Transport for NSW spokeswoman said. The application must be submitted in writing and the Community Complaints Mediator must respond within 28 days of the request being made or other specified timeframe agreed. ABN: 23 985 892 007, Join our mailing list to receive our monthly e-newsletter. The bus copped more than 500 complaints in the year to June 2016, according to the latest figures obtained by Fairfax Media. TfNSW Project Infoline 1800 684 490. The survey showed that only 2 per cent of lower north shore and northern beaches passengers felt frustrated by bus reliability. I am writing to request an internal review of Sydney Trains's handling of my FOI request 'Sydney trains complaints handling'. …

Sydney City Council figures show more than 50 complaints made with the council weekly, with almost 3000 recorded last financial year.

For customer enquires related to Sydney Metro Northwest operations, please visit transportnsw.info/contact-us/feedback/metro-feedback.

Sydney's tardiest bus is the 370 from Leichhardt through Newtown to Coogee.

State Transit operates from over 7,000 bus stops throughout its Sydney network. Translating and Interpreting Service 131 450 The outcomes of this discussion will then be included in the Community Complaints Mediator’s final report and provided to you. Falling behind schedule by five minutes at any point or leaving early from a bus stop is considered tardy in Melbourne. Tighter controls were also needed on noisy government buses. Listening carefully and communicating clearly. By Jacob Saulwick. In the morning peak - between 6am and 10am - an average of 189 buses ran 10 minutes or more late over the same period. That's half an hour [and] I have been late because of it.". Project specific enquiries. General community engagement enquiries . In April 2018, bus trips increased by 2.3 million compared with the same month last year. Martin Cooper catches the 370 bus to work.Credit:Cassandra Morgan. The worst buses, measured at least 20 minutes late at some point in their route, were the Castle Cove to Chatswood route 277, which was late about 25 per cent of the time; the 370, late about 23 per cent of the time; and the 281 Davidson to Chatswood bus, late about 22 per cent of the time. We encourage you to report matters such as vandalism, graffiti, unattended baggage or suspicious activity. Regional buses and fares; travel-info Travel info Toggle Travel info sub navigation. We will still be able to provide assistance to customers with technology constraints, disabilities, and those who may need extra assistance, such as the elderly and our rural and regional customers.

The browser you are using is not supported. Send us your questions, suggestions, feedback or complaints by selecting the most suitable option below: Transport services. Alternatively, you can request a form from one of our staff members or write to us.

Phone: 1800 171 386 - 24-hour information line; Email: sydneymetro@transport.nsw.gov.au (responses during business hours only) Sydney Metro Northwest. If you email us (please tell us your mailing address), we will: Providing timely, accurate and sufficient information to enable us to respond to you in the advised time. Other state bus-operated city regions incurred 5600 complaints (northern beaches), 7700 (north shore) and 11,600 (eastern suburbs) complaints respectively in 2014-15. If you are calling for the above services and are not limited by technology constraints or accessibility needs, you will be directed to transportnsw.info/opal or the Opal Travel app. It is also Transport for NSW policy to report to the police any customers who might offer inducements or bribes to staff to act dishonestly. Transport for NSW receives a large volume of emails and it is not always possible to reply to each one immediately. Give you a name and telephone number to call if you have further queries. Ultimo NSW 2007. For recommended browsers please see site accessibility. We are committed to responding appropriately to customer complaints and feedback; and to using the insights generated to guide business decisions to improve the products and services we offer. Opal card balance checks and top ups can still be completed at our Opal top up and ticket machines and Opal retailers. If it is an emergency, call 000 immediately. To meet this expectation, when dealing with you our staff will: If you telephone one of our offices, we will: The following Opal card services and feedback functionality will only be available over the phone at 13 OPAL and 131 500 for customers with accessibility requirements or who are constrained by technology: We have developed a range of digital services providing you quick and easy access to travel information and Opal services. The 100 bus routes with the most buses measured 10 minutes or more late in peak hour are below. For more information visit our privacy page. If your complaint relates to construction and cannot … Reports for national security concerns should be reported to the National Security Hotline. Access Sydney Community Transport values your feedback. This includes the deceit or advantage gained by unfair means. Not all features will work as expected, please, Reports for national security concerns should be reported to the, Point to point transport (taxis, hire cars, and rideshare).

Transport for NSW accepts no responsibility for invoices or other documents involving payments sent by email. provide reports of these actions to the Secretary on request. Send us your questions, suggestions, feedback or complaints by selecting the most suitable option below: Unattended Bags or antisocial behaviour should be reported to staff, if available or by calling 131 500 or in emergency situations dial 000.