Over a period of 14 months I have called over 20 times to no avail. We need to call after that date.

A time window was given that somebody over 18 had to be there. Dealing the the call center has been a disaster for years.

So if it were not for Tony and my other service technician the jobs are done and done right. Last year they had a promotion whereas you rent a new water heater from them & you get a prepay MC card for a value of 300 $. Antonio is a true asset to your organization. Be careful with Enercare when faced with a similar situation. in the begining service was outstanding. Some of the sources of information BBB relies on are temporarily unavailable. Nobody here.

Enercare’s offer of $2,000 is not enough to cover the loss. Got a call two days before wanting to know if the technician could come early. We need to wait after the anniversary date to CALL to make an appointment. Had our furnace cleaned and maintained on Oct.1 / 2020. We make home ownership easier for over 1 million Canadians, and we want to do the same for you.

Email. I called again and spoke to a 'supervisor' who 'promised' to get back to me, She never did. I called 5 times spend hours with customer service case ref number [protected]. I have been with enercare since it was Direct energy. BBB Business Profiles may not be reproduced for sales or promotional purposes. Would definitely recommend to friends & family. They have all kind of excuses ,gave me a reference no., told me countless times the card will be mailed within a week. Great advice on potential problems and how to avoid them. Oct.15/17 Reference # XXXXXXXX Same information as above. "There won't be anyone there." I even rent my water heater from them. Recently enbridge checked and found out that venting pipe is not up to the code. Antonio was very knowledgeable and thorough when it came to explaining furnace issues. He arrived within the window, but was bent out of shape he had been hung up on. Feb.3/18 Reference.

He explained everything that was done and what I should be looking for going forward. Latest drama: we had furnace installed 2 years ago. Hi, Enercare installed rental water heater on my property. After paying for a plumbing protection plan for ten years, i called to organize a visit by a plumber yesterday when we had a blocked drain. Corey and Wes replaced our water tank. I relay the story and said how I had threaten to terminate my 15 year relationship with enercare over this. Replied. So if it were not for Tony and my other service technician the jobs are done and done right. He told me he submitted the cheque request and the cheque should be in our mail box. Raged then hung up. Yet again they were to call me within 72 hours and NO call.

I have been with enercare since it was Direct energy. I have been with Enercare for over 20 years since it was Direct Energy. We had a service agreement that did not complete the year and were credited that amount by them. The technician who service my equipment and those who installed were very professional and knowledgeable. Read more. I have no complaints. As per enbridge inspector venting pipe should be at least 12" high from the ground. Please consider that this action cannot be undone. Very efficient and I was very pleased with his service.

Enercare has sent the technician with new rental water heater. Explained all new information about the equipment & thermostat and were me... Had a new furnace & water heater installed today by Enercare & am really pleased with the service & installation. Called Enecare on April 30th to setup new appointment to finish the job with post installation. I have called and spoken to many people throughout this time. A get a 80 gallons water heater installed in May 2019 and as of July 3rd 2020 I have not received the card yet. Latest drama: we had furnace installed 2 years ago. kind regards, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions, Enercare is a company you need to do your best not to use.

no stars. Had told the previous person they couldn't come early... A time window was given that somebody over 18 had to be there. June 14th advised Enercare that if they didn't contact me within 24 hrs my association with them would be at an end, unfortunately stuck with a rental contract for the new tank! Booked an appointment only to have a no show, re-booked, and same thing again. Nobody here. BBB remains operational and focused on serving our business community.

I had turned off the water and advised the company that we were without water.

I have been paying around $35.00 per month for the last 15 years. Customer Reviews are not used in the calculation of BBB Rating, Location of This BusinessPO Box 4645 Station A, Toronto, ON M5W 7A3, Need to file a complaint? New windows,doors, roof new furnace and added central air.

Had told the previous person they couldn't come early. The furnace was installed on Oct 16 2018. I asked for an... no stars. Great advice on potential problems and how to avoid them. Enercare has sent the technician with new rental water heater. They called ahead, arrived on time, went to work and worked through lunch. From expert installation of heating, cooling, water heating and sub-metering solutions to quality service and protection for HVAC systems and plumbing. I will caution anyone to me aware of these Enercare scams.

We are told that the purchase was only input into the system on the 20th. Why am i being charged for this?

Last year they had a promotion whereas you rent a new water heater from them & you get a prepay MC card for a value of 300 $. Arranged for it. Make sure to fill in the blanks, and your account will be set up in no time.

Now enercare is charging me to bring the venting pipe up to the code. Took it all apart and vacuum and dusted everything, cleaned the window I was surprised at all the work she did, She was very courteous and explained everything to me. Nothing yet. Would definitely recommend to friends & family. Got a call two days before wanting to know if the technician could come early. I have gotten one call.

No call came. A get a 80 gallons water heater installed in May 2019 and as of July 3rd 2020 I have not received the card yet. Then they did something else with our billing trying to fix it and now our credit is reduced to $32.92. I phoned right away, and spent countless hours on the phone only to get told its too late to cancel, your ineligible for a refund. Would highly recommend this technician for any Enercare services ! I asked for an... We are told that the purchase was only input into the system on the 20th. I needed my rental water heater replaced and after two days I have no received a date of replacement . We were told to call after Oct 18. The purpose was to cover for Heating... © 2004-2020 ComplaintsBoard.com. I call enercare and ask what happened to my furnace call. & never did.

no stars.

Sept. 18/17 Reference # XXXXXXXX Spoke to ****. He drilled hole in the wall for ventilation. Explained all new information about the equipment & thermostat and were meticulous in the cleanup afterwards. They have all kind of excuses ,gave me a reference no., told me countless times the card will be mailed within a week. 4000 Victoria Park Ave, North York, ON M2H 3S7, Canada. Well today the 12th theenercare technician Tony Raposo shows up. Had a new furnace & water heater installed today by Enercare & am really pleased with the service & installation. When i called the customer service, I was told enercare is not responsible for fixing the vent pipe. recently i booked my furnace checkup as usual. … So I ended up paying $109.99 for each heating and cooling plan which is a total of $219.98 +HST. Enercare Home Services Property Managers, Condo Boards and Developers . They have issued warning tag B. Their billing department had not changed ownership of the billing to the new owners. Had a new furnace & water heater installed today by Enercare & am really pleased with the service & installation. It is less than 12". the company offered a service call the following day.