This is an alternative to a formal complaint. View all. When the CIU receives your complaint, you can expect a thorough assessment of the issue to determine if a violation of any consumer protection or tenancy laws has occurred. mediating between consumers and businesses outside of the investigative process, investigations normally conducted by police. Find tipsheets that can help both consumers and businesses protect themselves in various transactions and situations. As a result of an anticipated volume in these types of concerns and specific to COVID-19, consumers are encouraged (as an alternative to a formal complaint) to provide information to the Service Alberta – Report a Rip off tip line by phoning 1-877-427-4088 and follow the prompts to Report a Rip-Off. Guidance to help consumers and businesses protect themselves from fraud and unfair business practices. When a complete complaint submission is received, the first step is a thorough review to ensure it is within the CIU’s legal jurisdiction and all of the necessary documentation is included. Note, in most cases, the CIU does not deal with business-to-business transactions or personal transactions between individuals. However, it is possible that many businesses will suffer legitimate increases in the cost of delivering a product or service. Department of Consumer and Corporate Affairs fonds, Alberta.

When impacted by these concerns there are many factors to consider. the contract allows the supplier to a change to the contract without obtaining consent of the consumer; the supplier gives the consumer at least 60 days written notice , but no more than 120 days’ notice of the change; and. Service Alberta investigates contraventions of Alberta�s consumer protection legislation and takes enforcement action according to the relevant legislation. If a business is part of a regulated profession (such as veterinarians, real estate agents, electrical contractors, and so on), business or industry association, contact the relevant organization and ask about options to resolve the matter. To fill in and save this form: You will also need to provide copies of all the documents you have related to the incident, including: Ensure you have provided all of the details of the incident, including: You can email (email is preferred), mail or fax your complaint form along with your documents to the Consumer Investigations Unit office. A part of the Bureau's mandate derived from the Credit and Loan Agreement Act of 1967 (S.A. Chapter 11, 1967). Health information and health advice can be found by visiting Alberta Health Services Health Advice. When a supplier or regulated entity has been found to contravene relevant legislation, Service Alberta can: Use this search tool to find out if an individual or business was not following consumer protection laws. Consists of 14 series: Deputy Minister's departmental administrative files, 1940 to 1987; Gasoline Marketing Enquiry Committee report, 1965 to 1968; incorporated companies and societies case files from the Corporate Registry Branch, 1905 to 1985; Rent Decontrol Appeal Board operational files, 1975 to 1980; Cooperatives Branch operational files, 1913 to 1986; case files from the Licensing of Trades and Businesses Branch case files from 1946 to 1968; collectors and collection agencies case files from the Consumer Credit Branch, 1955 to 1978; credit union case files from the Credit Union Branch, 1913 to 1987; tax discounter case files from the Consumer Credit Branch, 1979 to 1988; Debtors' Assistance Board operational files, 1922 to 1964; Insurance and Real Estate Branch operational files, 1948 to 1978; Insurance Program operational files, 1932 to 1986; Real Estate Program operational files, 1950 to 1985; and Companies Branch operational files, 1905 to 1978. Alberta’s Consumer Bill of Rights was developed to help businesses and consumers understand their rights and responsibilities in Alberta’s marketplace. We are currently under a Public Health Emergency. Two new sections, Consumer Relations and the Companies Branch, reported to the Deputy Minister. Consumer protection laws, file a complaint against a business and consumer investigations. misrepresenting that goods or services have sponsorship, approval, performance, characteristics, accessories, ingredients, quantities, components, uses, benefits or other attributes that they do not have.

Consumer education Publisher [Edmonton, Alta.]

Price-gouging or price-fixing above normal levels (with specific considerations) would only be considered illegal if a provincial state of emergency has been declared. Notifications COVID-19: Cases are rising in the City of Calgary and the Edmonton Zone.

Independent of the information discussed above; there may be circumstances where a business may attempt to capitalize on the opportunity to increase the price of a product or service contrary to relevant consumer protection legislation. Unfair Practices – the Consumer Protection Act. File a consumer complaint against a business. The Consumer Protection Act protects consumers from unfair business practices before, during or after a consumer transaction.

supplier or consumer is a resident of Alberta; and. After you submit your complaint. Complaint forms include the following topics: Once you have chosen your area of concern complete the associated complaint form. Subject to the Copyright Act. You cannot waive yo… A collection of Canadian research references on consumer-related topics. Both offices reported directly to the Minister. Now known as Consumer and Corporate Affairs, the department added the Automobile Insurance Board and the Alberta Securities Commission. File a complaint against a business, consumer protection tips, Consumer Investigations Unit and laws that protect consumers. Find current warnings about activities that pose threats to the marketplace. At this time, functional responsibilities were transferred to the Department of Municipal Affairs, the Treasury Department, the Department of Economic Development and Tourism, and the Attorney General's Department. receives or is entitled to receive money or other consideration as a result of the provision of goods or services to consumers, including any salesperson, employee, representative or agent of the person. Names of Chief Officers: Robert W. Dowling, 1973-1975; Graham L. Harle, 1975-1979; Julian G.J.

File a complaint with Consumer Investigations Unit, If the business has committed an unfair practice or unlawful activity as defined in the, If you have a claim that is under $50,000, you can file a, Residential Tenancy/Mobile Home site Complaint Form, Direct Sales/Prepaid Contracting Complaint Form, General Complaint Form for concerns not covered by the previous areas mentioned. Corporate Affairs was responsible for real estate and insurance, and Consumer Relations was responsible for licensing, debtor's assistance and consumer affairs. The PDF editable form allows you to open the form with Adobe Reader and enter your details.