CAV provides information and advice to businesses and consumers through its website, telephone helpline, smartphone aps, and via social media. Learn how rights are affected by coronavirus (COVID-19) Give notice to end a lease; Find a form or publication; Lodge a bond; Resolve a problem; Search public registers; Your rights and responsibilities. 115, Sale of Land (Public Auctions) Regulations 2014 No. There are criteria for assessing whether disputes are suitable for CAV’s conciliation service.

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Parental responsibilities and child support, Same-sex and de facto couples and families, Introduction to key legislation and recent reforms, Other financial matters for de facto and same-sex partners, The law’s treatment of family violence-overview, Family violence intervention orders (state law), Personal safety intervention orders for stalking, Injunctions under the Family Law Act (federal law), Changes to the Family Law Act (federal law), Compensation for family violence survivors, General advice for family violence survivors, Young people’s rights and responsibilities, Contact from the creditor to try to make you pay, State-wide financial counselling services, Financial counselling services for farming communities. Free legal advice is available from community legal centres (see Legal services that can help). Facilitated by a CAV officer, conciliation is an informal process that helps you and the business to resolve a dispute by communicating, identifying the issues in dispute, and exploring options for resolution. Section 43 insofar as it relates to Part 5. The Act is otherwise administered by the Minister for Planning. If, after following the step-by-step dispute resolution guide on CAV’s website, you are unable to resolve your dispute, you can request to use CAV’s conciliation service.

CAV’s extensive website (www.consumer.vic.gov.au) provides a vast array of resources (information, advice, checklists, videos, tips, definitions of key terms, examples of complaint letters, and letter templates) for consumers, businesses, tenants, landlords, and residents and owners of rooming houses, retirement villages and caravan parks. Renting, buying and selling property, building and renovating, owners corporations, retirement villages, Refunds, returns, repairs, warranties, energy products and services, online shopping, contracts, advertising, Buying and selling new and used cars, pricing, cooling-off period, warranties, leasing, trade-ins, auctions, Apply for, renew, update and cancel a licence or registration, lodge an annual statement, legal responsibilities, Register, update, manage, or search for an incorporated association, fundraiser, or patriotic fund, Forms and publications, legislation, languages, scams, Koori, and disability resources, advice in a disaster, Helping create a competitive and fair marketplace for businesses and consumers.

CAV also provides specialist conciliation services, such as the Estate Agents Resolution Service. 128, Reporting Exemption Order for Incorporated Associations 2018, Australian Consumer Law and Fair Trading Act 2012, Australian Consumer Law and Fair Trading Regulations 2012 No. (There is a step-by-step guide on how to do this on CAV’s website.) Consumer Affairs Victoria provides information and advice to consumers, businesses, tenants, landlords, residents and owners of rooming houses, retirement villages and caravan parks about their rights, responsibilities and changes to the law.The independent Victorian Building Authority will soon take over from CAV as a ‘one stop shop’ for building issues. What happens when a prisoner arrives at prison? Who is liable for a defamatory publication? 107, Sections.23A-25, 27, 32, 33, 45-48, 74-77, 82. 31, Business Names (Commonwealth Powers) Act 2011, Conveyancers (Fees) Regulations 2018 No. the Act is otherwise administered by the Attorney-General, the Minister for Housing and the Minister for Planning). • conciliate disputes between consumers and traders, and tenants and landlords. 94, Owners Corporations Regulations 2018 No. For more information about the criteria for accessing CAV’s conciliation service, see CAV’s conciliation policy, available on its website (www.consumer.vic.gov.au). 98, Fundraising Ministerial Exemption Order 2019 (PDF, 367KB), Fundraising Exemption Order 2002 - No.1 (PDF, 19KB), Fundraising Exemption Order 2010 - No. Traffic offences heard in the Magistrates’ Court, Consumers, contracts, the internet and copyright, Avoiding infringement of a registered trade mark, The rights of people who have a disability, Fitness to stand trial and the defence of mental impairment, Mental health treatment, capacity and consent, Compulsory mental health treatment and compulsory patients, Other rights in the Mental Health Act 2014, Powers of police and other authorised persons, Mental health service providers and designated mental health services, Victorian Mental Health Complaints Commissioner, Interstate application of mental health laws, Mental health, the Charter Act and human rights, Caution: generalisations about intellectual disability and capacity, Enduring power of attorney (financial and personal matters), Health, wills and other legal issues affecting older people, Transferring property or assets in exchange for care, Other legal issues affecting older people, Legal actions after death and insolvent estates, Burial, cremation and donation of remains, Recovering compensation from the offender, Eligibility for reimbursement of legal costs, What to do if your application is rejected, Rights, activism and fair treatment at work, Exceptions to the prohibition of discrimination, Racial and religious vilification under the RRTA, Disputes about discrimination in Victoria, The Charter of Human Rights and Responsibilities.